Orders placed Monday-Friday ship from our warehouse within 1-2 business days. Currently, we only ship with USPS.
Shipping costs are based on the order weight, location and desired method of shipping and will be calculated on the Checkout page of our website. By default, our system will always recommend the least expensive method of shipping, but should you decide to expedite delivery, you can easily do so. Your shipping quote will be calculated and displayed before you enter your payment information.
We do not ship internationally at this time. We ship only within the continental United States.
Please contact us at firstname.lastname@example.org with any shipping concerns.
If your package was damaged in shipment by the carrier, save the box and merchandise and notify us immediately at email@example.com. We will arrange for the carrier to pick up and inspect the damaged package and the damaged items will be replaced.
Due to the nature of our products, we cannot accept returns.
We will offer a replacement or a shop credit for certain circumstances. Please send us an email at firstname.lastname@example.org with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Please note that APTO Skincare is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to APTO Skincare.