Shipping costs are based on the order weight, location and desired method of shipping and will be calculated on the Checkout page of our website.
We offer FREE shipping on all orders via USPS First Class Packages. Should you decide to expedite delivery, you can easily do so. Your shipping quote will be calculated and displayed before you enter your payment information.
Orders placed Monday-Friday before 12pm EST ship from our warehouse within 1-2 business days.
We do not ship internationally at this time. We ship only within the continental United States.
Please contact us at firstname.lastname@example.org with any shipping concerns.
If your package was damaged in shipment by the carrier, save the box and merchandise and notify us immediately at email@example.com.
We hope you'll love our products and routines just as much as we do, but in case you don't:
- We offer FREE + EASY returns/exchanges for domestic orders within 30 days of purchase
- Did you know you can return/exchange your product for a Gift Card for the equivalent amount? A great way to show your support during these trying times is to request a store credit refund, if you can. We promise to continue working hard to offer you quality products to spend those credits on!
Please send us an email at firstname.lastname@example.org with your order number to initiate your return.
Please note that we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to APTO Skincare.